UK RETURNS

Online returns

Inside all our orders you will find a returns address label attached in the bottom right corner of your invoice. Simply stick the attached returns label to the outside of your parcel, along with your returns note filled out and slotted inside before sealing. Once this process has been completed, you can return your parcel to us using the Freepost service at your local Post Office. We ask that you obtain proof of postage and do not dispose of this until your return has been accepted. Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note UK returns can take up to 14 days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days. If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you.

Returning to store

If more convenient, don’t forget you can also return/exchange your item(s) to one of our Skinnydip stores free of charge, just make sure you bring along your return slip and fill out the relevant boxes and return to us within 30 days of receipt for a full refund.  

INTERNATIONAL RETURNS

If you’re returning item(s) to us from somewhere that isn’t in the UK, please contact us with your name and order number at mail@skinnydiplondon.com where we will be able to advise you further on our international returns process.